GDPR Compliance

Our Commitment to Data Protection

Grand-roam is committed to protecting the privacy and security of your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights under this regulation.

Legal Basis for Processing

We process personal data only when we have a legal basis to do so:

• Consent: When you provide explicit consent for specific processing activities, such as submitting inquiry forms
• Contract: When processing is necessary to fulfill contractual obligations related to services you've engaged
• Legal Obligation: When processing is required to comply with legal or regulatory requirements
• Legitimate Interests: When processing serves our legitimate business interests while not overriding your fundamental rights and freedoms

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights:

Right to Access

You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when there is no overriding legitimate reason for processing.

Right to Restriction

You may request that we restrict processing of your personal data in certain circumstances, such as when you contest data accuracy or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within one month of receiving your request, though this period may be extended by two additional months for complex requests.

We may need to verify your identity before processing your request to ensure we are disclosing or modifying information only to the appropriate individual.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest where appropriate
• Regular security assessments and updates
• Access controls limiting who can view or process personal data
• Staff training on data protection principles and practices
• Incident response procedures to address potential data breaches

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiry data: Retained for up to two years unless you request earlier deletion
• Project-related data: Retained for the duration of the project and up to seven years thereafter for legal and accounting purposes
• Website usage data: Typically retained for up to one year

When data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection levels
• Other legally approved transfer mechanisms

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Protection Officer

For questions regarding GDPR compliance or to exercise your rights, you may contact us at:

Email: [email protected]
Address: 127 Bourke Street, Melbourne VIC 3000, Australia

Updates to This Policy

We may update this GDPR compliance statement periodically. The latest version will always be available on this page with the updated date clearly indicated.